WoundExpress Privacy Policy

Advanced Wound Therapy Device

Huntleigh Healthcare

WoundExpress is a vascular treatment product manufactured and distributed by Huntleigh Diagnostic Products Division which is owned by Huntleigh Healthcare Ltd - part of the Arjo family of companies.

Huntleigh Healthcare Ltd respects your privacy and is committed to protecting the Personal Information that you provide to us. This statement explains our policies and practices regarding the use and disclosure of your Personal Information by Huntleigh Healthcare Ltd. Please note that, Huntleigh Healthcare Ltd reviews and updates this Privacy Policy from time to time as needed without notice. Therefore, you should review the terms of this policy periodically to make sure that you are aware of how Huntleigh Healthcare Ltd collects and uses Personal Information. By using our web site, you consent to the collection and use of your Personal Information by Huntleigh Healthcare Ltd as explained below.

By accessing this website (woundexpress.com), you acknowledge the terms and conditions expressed herein. We reserve the right to change this policy at our sole discretion and without notice.

Personal Information

You have complete control over your Personal Information. In general, you can visit our web site without providing us with any Personal Information. However, there are instances where we must have your Personal Information in order for us to grant you access to our protected and secured sites. This information may include registration data (your name, address, email address, phone number, title, etc.), information request data and response data ("User Information"). When you receive a confirmation email from us, or when you receive any newsletter email from our newsletter campaign list server, you will be given instructions on how to remove yourself from the newsletter list(s) whenever you want. Our automated system will then take care of everything for you, removing your email address (unsubscribing you) from any newsletter campaign list accordingly. If you wish us to remove all of your Personal Information from our database, please write to us at our address below. We may ask for identification from you before we delete any data. We may also for the purpose of order management, be unable to delete any purchase history of orders made by you from our website, as such data is held with our Merchant Account and Payment Gateway partners, and we need to retain certain information to be able to audit our order records etc.

How is the information used?

We intend to use such information for the purposes of supporting you and if applicable your employers relationship with Huntleigh Healthcare Ltd, by designing website content that is suitable to your needs, and which alerts you to new product and service offerings as they become available. This User Information may be retained by Huntleigh Healthcare Ltd to verify compliance with the agreement between Huntleigh Healthcare Ltd and you or your employer, to keep track of the domain names or IP addresses from which people visit us, to create a user profile to better serve you and your employer, or to simply contact you either electronically or otherwise. If you decide that we should not use your personal User Information to contact you, please let us know, and we will not use that information for such purposes. We do not intentionally collect User Information from juveniles (under 16 years of age), and where this is brought to our attention, we will ordinarily delete it. However, we appreciate that a young person between 16 and 18 years of age, may hold a bank account and credit/debit card, which they may use with full authority on our website to make a purchase for one of our products/services. In such circumstances, we will collect User Information as the young person is a customer. We also do not collect personally identifiable information that relates to individual health, financial, sexual orientation, race or religious matters etc.

Disclosure of User Information

Huntleigh Healthcare Ltd does not sell, trade or transfer User Information to third parties. We do not store full credit card details nor do we share customer details with any third parties. However, we may share User Information with our business partners for marketing, advertising or product/service offering purposes. For example, we provide User Information to our service providers for direct emailing of our newsletters, online surveys or notifications on Huntleigh Healthcare Ltd offerings, to our viewers. We also disclose User Information if: we have your consent; we need to share it in order to provide you with the products and/or services you requested; we respond to a court order, or you violate our Terms of Use. We may also use your User Information for the purpose of conducting credit reference checks, either consumer or business. You may separately agree to provide your Personal Information to third parties that provide content for Huntleigh Healthcare Ltd offerings, in order to access and/or use their products and/or services. If you agree to provide such information to these third parties, then your Personal Information will be subject to their privacy policies. Huntleigh Healthcare Ltd is registered with the Information Commissioners Office (ICO) as a Data Protection compliant company.

Accuracy & Security of information

The accuracy and security of User Information is important to Huntleigh Healthcare Ltd. Currently, you may review and request updates to your User Information retained by contacting Huntleigh Healthcare Ltd, either via the website where you can update your Personal Information by login, or by writing to us. If you contact us to correct your User Information, we will attempt to correct such inaccuracies in a timely manner. We reserve the right to request identification from you when you request a change in the Personal Information we may hold about you; we do this to protect your privacy and identity. Huntleigh Healthcare Ltd is concerned with the security of your User Information and is committed to taking more than reasonable steps to protect it from unauthorised access and use of that Personal Information. To that end, we put in place the appropriate physical, electronic and managerial policies and procedures to secure your personal User Information and these include but are not limited to, firewalls, intrusion monitoring and passwords to protect electronic information. Multiple physical security systems are in use at our commercial premises and include Access Control Systems, Intruder Detection Systems, CCTV Video Systems, Fire Detection Systems and security perimeter fencing - all of which is monitored. Furthermore, access to personally identifiable information is limited to a small number of vetted personnel and on a need-to-know basis. We also continue to implement procedures to maintain accurate, complete and current User Information.

Usernames & Passwords

Access to certain content on our web site may be allowed under a written agreement between you or your employer and Huntleigh Healthcare Ltd, and will require a username and/or password. In some cases, failure to provide Personal Information may prevent you from accessing certain Huntleigh Healthcare Ltd web site(s) containing certain confidential information, products, services, or promotional offers ("Huntleigh Healthcare Ltd Offerings"). By accessing and using our protected and secured web site(s), you agree to maintain the confidentiality of the username and password you selected to access such site(s) and consent to our Terms of Use.

Cookies

Huntleigh Healthcare Ltd uses "Cookies" on this website, and you can view our Cookie Policy for more information. A Cookie is a small data file that a web site can transfer to a visitor's hard drive to keep records of the visits to such web site(s). A Cookie contains information such as your username and password that helps us recognise the pages you have visited and improve future visits, but the only Personal Information a Cookie can contain is the information that you provide yourself. A Cookie cannot read data off of your hard drive or read Cookie files created by other sites. Information stored in Cookies may be encrypted, however, we do not store your credit card number in Cookies. If you prefer not to accept a Cookie, you can set your web browser (Microsoft Internet Explorer, Apple Safari, Mozilla Firefox) to warn you before accepting Cookies, or you can refuse all Cookies by turning them off in your web browser. However, access to some of our website pages are secure (Shopping Payment form, Contact form, Customer Account) and will require the use of Cookies, which you must enable to ensure that our system Cookies that get sent back to the originating server, will work correctly. However, you can still access most of the features on our website without accepting a Cookie.

External Links

Huntleigh Healthcare Ltd website(s) may provide links to other third party web sites. Even if the third party is affiliated with Huntleigh Healthcare Ltd through a business partnership or otherwise, Huntleigh Healthcare Ltd is not responsible for the privacy policies or practices or the content of such external links. These links are provided to you for convenience purposes only and you access them at your own risk.

Terms of use

Please also see our Terms of Use, which describes the restrictions, disclaimers, indemnification and limitation of liability governing your use of the entire website www.woundexpress.com accordingly.

How to opt out of correspondence

Based on the information a user has provided, Huntleigh Healthcare Ltd may send email correspondence to the user. Each correspondence will contain an easy means to opt out of further correspondence.

General

If you have questions regarding our Privacy Policy Statement, please contact Huntleigh Healthcare Ltd via our Contact Page or if you prefer you can write to us at the following address: Huntleigh Healthcare Ltd (Huntleigh Diagnostics Limited), The Data Protection Officer, 35 Portmanmoor Road, Cardiff, CF24 5HN, United Kingdom. If you prefer, we can be contacted on +44 (0)29 20 485885 and our Fax number is +44 (0)29 20 492520.

GDPR & Data Protection Act 2018

Huntleigh Healthcare Ltd is a registered company with the Information Commissioners Office, and is licensed to handle Personal Information, and is compliant with GDPR and the Data Protection Act 2018.